Frequently Asked Questions
Everything you need to know about your ECRINCOSMETICS experience.
Are ECRINCOSMETICS products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products suitable for sensitive skin?
Our formulations prioritize gentle, high-quality ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.